CRM is the abbreviation for customer relationship management. It entails all aspects of interaction that a company has with its customer, whether it is sales or service-related. CRM is often thought of as a business strategy that enables businesses to :
- Understand the customer
- Retain customers through better customer experience
- Attract new customer
- Win new clients and contracts
- Increase profitably
- Decrease customer management costs
How CRM is Used Today
While the phrase customer relationship management is most commonly used to describe a business-customer relationship, CRM systems are used in the same way to manage business contacts, clients, contract wins and sales leads.
Customer relationship management solutions provide you with the customer business data to help you provide services or products that your customers want, provide better customer service, cross-sell and up sell more effectively, close deals, retain current customers and understand who the customer is.
Technology and the Web has changed the way companies approach CRM strategies because advances in technology have also changed consumer buying behaviour and offers new ways for companies to communicate with customers and collect data about them. With each new advance in technology -- especially the proliferation of self-service channels like the Web and smartphones -- customer relationships is being managed electronically.
Many aspects of CRM relies heavily on technology; however the strategies and processes of a good CRM system will collect, manage and link information about the customer with the goal of letting you market and sell services effectively.
Our CRM On Demand provides sales, marketing, and support teams with powerful collaboration and organization tools to structure the ideal customer experience.
Sales & Marketing
- Contact Management
- Account Management
- Activity Tracking & History
- Lead Routing & Management
- Lead Qualification & Conversion
- Opportunity Tracking & Alerts
- Contract & Asset Management
- Campaign Management
- Sales Process Customization
- Opportunities, Quotes, Invoices
- Calendars & Activities
- Mass Emailing & Templates
- Web-to-Lead Forms
- Teams & Territories
- Access Management
- Workflows & Task Automation
- Deal Rooms
- Private Customer Portal
- Case Management
- Email to Case Creation
- FAQ Builder
- Product & Service Tracking
- Product & Service Database
- Vendors & Purchase Orders
- Tasks, Milestones & Charts
- Document & Record Association
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